Hotline: +8801977417102 info@shebaitsolution.com
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Returns & Refunds

1. When you can return a product

  • A faulty product must reach us within 3 days after delivery. This applies when:
    • the product is damaged on arrival, or
    • it is not the product you ordered, or
    • it does not work on arrival.
  • A product that is not faulty can come back only if it reaches us within 24 hours after delivery, unopened, with every seal and sticker intact and everything that came with it.
  • Please check the product when you receive it and tell us as soon as possible.

2. Conditions

  • Keep the invoice, the box, all accessories and any free gifts.
  • A faulty product must come back in its original box with every accessory, manual, document and free gift.
  • We do not take back a working product because it does not work with another device of yours.
  • Once the return time has passed we cannot exchange or refund a product; a later fault is handled under warranty.
  • We exchange the product first. Only when an exchange is not possible do we refund you, and the order is then cancelled.
  • No cash refund for used or opened products (see our Warranty Policy). A fault after use is handled under warranty.
  • Physical damage, liquid damage, or damage from misuse is not accepted for return.

3. How to ask for a return

  1. Contact us on WhatsApp +8801977417102 or email info@shebaitsolution.com with your order number and photos of the problem.
  2. Our team checks the request and tells you how to send or bring the product.
  3. Delivery of the return: you bring or send the product to our shop.
  4. After we have checked the product, we replace it or refund you.

4. Refunds

  • Refund method: to the payment method you used for the order (the same bKash / Nagad number); for a Cash on Delivery order we agree the method with you.
  • Refund time: within 7 working days from the day the returned product reaches us.
  • If we cancel an order you already paid for with bKash or Nagad, we return the money to you.

5. Cancelling an order

  • You can cancel an order until our team confirms it with you by call or SMS.
  • After that you can still ask us to cancel it before it is delivered: contact us on WhatsApp or the hotline with your order number.

6. Support time

Saturday – Thursday (09:00 AM – 06:00 PM).