Privacy Policy | Sheba IT Solution

This page explains what information Sheba IT Solution keeps when you use this website, why, and what you can ask us to do with it.

1. What we keep

When you place an order: your name, phone number, email, delivery address, the products, prices and total, the payment method you chose, and the order status.
When you create an account: your name, email, phone number and address (phone and address are optional), and your password. We keep only a scrambled form (hash) of the password, never the password itself.
When you use the contact form: your name, email and message.
When you ask a question or write a review on a product: the name you give, your question or your review and rating. A question is shown on the product page once we have answered it; a review once we have approved it.
When you send feedback about the website: the page, the type of feedback, your message and, if you add one, a screenshot. If you are signed in, it is linked to your account number.
To stop abuse: to limit repeated sign-in attempts, messages and orders, we count attempts per network. We store a coded (hashed) key, not your network address, email or order number in readable form.

2. Payments

This website does not take card payments and never asks for a card number or a bKash or Nagad PIN. With bKash or Nagad you send the money yourself to our number, and we check it by hand. Never share your PIN or OTP with anyone, including us.

3. Why we keep it

To deliver your order, contact you about it and let you track it.
To give warranty and after-sales support, which needs the invoice details.
To answer your messages and improve the website.
To keep the website and your account safe.

4. Cookies and storage in your browser

Cart cookie: remembers the products in your cart (product numbers and quantities only).
Sign-in cookie: keeps you signed in. It ends after 14 days without use, and after 30 days at most.
App message: your browser remembers when you closed the "install app" message, so it is not shown again for 30 days.

We do not use advertising cookies.

5. Who else sees it

Our staff, to handle orders, messages and support.
The delivery service, which needs your name, phone and address to deliver your order.
The companies that run the website for us: hosting (Cloudflare) and the database (Neon). They store the data on our behalf.
WhatsApp, only if you choose to send your order to us on WhatsApp. That message contains your order number, name, phone, email, payment method and total.

We do not sell your information.

6. How long we keep it

If you want to know how long we keep a particular record, ask us using the contact details below.

The Track Order page shows only the status, date and total of an order. An order's confirmation link shows the delivery details for 30 days after the order, then the status only.

7. Your choices

You can ask to see, correct or delete the information we hold about you. Write to info@shebaitsolution.com or WhatsApp +8801977417102. We may need to keep order and invoice records that warranty support or the law needs.
You can sign out on all your devices from your account.
You can order without creating an account.

8. Changes

If we change this policy we will update this page and its effective date.